If you receive a damaged, defective, or incorrect product, please contact our customer service team as soon as possible, preferably within 48 hours of delivery.
What information do we need?
To help us review and resolve your issue as quickly as possible, please provide us with the following:
- Your order number
- Clear photos of the product showing the damage, defect, or incorrect item
- Photos of the packaging (if applicable)
- A brief description of the issue
How will we resolve your issue?
Once we have reviewed and verified your request, we will work with you to provide an appropriate solution.
Our preferred first solution is to replace the item in question at no additional cost to you, where possible.
If a replacement is unavailable, unsuitable, or cannot be provided for other reasons, we will consider an appropriate alternative remedy. This could include a store credit as an optional solution, where appropriate and in accordance with applicable consumer protection laws.
Returns and shipping arrangements
For approved claims relating to defective, damaged, or incorrectly supplied products, any necessary returns or shipping arrangements will be assessed and handled on a case-by-case basis, in accordance with applicable consumer protection laws.
Your legal rights as a consumer remain unaffected by this policy.