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    Shipping policy

    Trends by Sarando (“we”, “us” or “our”) operates the website https://trendsbysarando.it (the “Site”). Our goal is to ensure a transparent and smooth shipping process for your convenience and satisfaction. This shipping policy applies to orders delivered to Italy, Spain, and the United Kingdom. Below you will find all relevant information regarding our shipping policy.

    Scope of Application

    This policy applies to all orders delivered to Italy, Spain, and the United Kingdom.

    Policy Overview

    • Processing times: Orders are processed within 1–3 business days (Monday to Friday).

    • Order cut-off time: 14:00 (GMT+01:00).

    • Delivery times: Orders are usually delivered within 7–17 business days after processing, depending on the destination.

    • Total delivery time: On average, 8 to 20 business days.

    Shipping Costs

    • Free shipping: All orders are shipped free of charge to Italy, Spain, and the United Kingdom.

    Shipping Area

    • Delivery areas: Italy, Spain, and the United Kingdom.
    • Future expansion: We are evaluating additional countries.

    Order Processing

    • Processing time: 1–3 business days (Monday to Friday).

    • Order cut-off time: 14:00 (GMT+01:00).

    • No shipping on: Saturdays, Sundays, and official holidays.

    Delivery Times

    • Estimated delivery time: 7–17 business days after order processing, depending on the delivery address.

    • Total delivery time: On average, 8 to 20 business days.

    Shipping Process

    • Couriers used for Italy: Poste Italiane, Bartolini (BRT), GLS
    • Couriers used for Spain: Correos, SEUR, MRW
    • Couriers used for the United Kingdom: Royal Mail, Hermes (Evri), DPD UK
    • Track & Trace: You will receive an email with the tracking number after shipment.

    Damaged or Lost Orders

    • Receiving a damaged order: Contact us within 48 hours of receipt so we can work together on an appropriate solution.

    • Lost order: Contact us immediately so we can assist you as soon as possible.

    Contact Information

    For questions or comments, please check our FAQ page or contact our customer service.

    • Email: info@trendsbysarando.it

    • Phone number: +31 623333673

    • Business address: Laan van Henegouwen 38, 4701 CP Roosendaal, Netherlands

    • Company name: SHH Products

    • Chamber of Commerce registration number: 76897346

    • VAT number: NL003119232B46

    • Contact form: Contact us

    • Opening hours: Monday to Friday, 09:00–18:00

    • Response time: We will contact you within 24 business hours