Refund policy

Here at Sarando, we want your experience to be as smooth and straightforward as possible. Please see the guidelines below regarding returns, refunds and the applicable procedures.

General overview

Return period: 30 days from the date of delivery

Refund processing time: Within 14 working days of receipt and inspection of the returned item

Return postage costs: To be paid by the customer, unless the item is faulty, damaged or was delivered in error.

Restocking fee: None

Right of withdrawal in the EU

Customers residing in the European Union may exercise their right of withdrawal as provided for by current consumer protection legislation.

This right allows eligible customers to withdraw from the purchase within the specified withdrawal period after receiving their order, without having to provide any reason.

To submit a withdrawal request, please use our withdrawal form:

Withdrawal form:

https://www.trendsbysarando.it/pages/withdrawal-form

Please note:

Submitting a withdrawal request does not automatically result in the cancellation of an order that has already been dispatched or delivered.

To receive a refund, the item must be returned in accordance with our returns instructions and the withdrawal procedure.

Once we have received and inspected the returned item, we will process the corresponding refund.

Returns Policy

We accept returns under the following conditions:

Return period:

You may request a return within 30 days of receiving your order.

Condition of the item:

Items must be:

Unused
Undamaged
In their original condition
Returned in their original packaging and with labels, if applicable

Proof of purchase:

A receipt, order confirmation or order number is required.

Return postage costs

Customers are responsible for arranging and paying for return postage, unless the item is faulty, damaged or delivered in error.

We do not provide free return labels for returns due to a simple change of mind.

We recommend using a reliable, trackable delivery service.

Non-returnable items

Certain items cannot be returned, including:

Personalised or made-to-measure products

Products that have been used, damaged or altered after delivery

Hygiene products, where applicable, particularly if they have been opened or if the protective seal has been broken

For hygiene-sensitive items, eligibility for a return depends on the type of product and whether the relevant protective seals remain intact.

Damaged or faulty items

If you receive a damaged or faulty product, please contact our customer service team within 48 hours of delivery.

Please include:

Order number
Clear photos of the product
Photos of the packaging, if applicable
A description of the problem

Following verification and approval, we will be able to offer you a replacement product or a refund.

For faulty or incorrectly delivered items for which a return has been approved, the return arrangements will be handled on a case-by-case basis.

Return instructions

To make a return:

Email: info@trendsbysarando.it

Please provide:

Order number
Full name
Reason for return
Please wait for return instructions from our team.

All returns must be sent exclusively to the returns address provided by our customer service team.

Returns sent to any other address will not be accepted or processed.

Returns address:

3rd Floor, Building 3, No. 55 Yifeng Street, Xiasha Ward, Qiantang District, Hangzhou, Zhejiang Province, 310018, China

Refund procedure

Once the returned item has been received and inspected:

The refund will be processed within 14 working days.
Refunds will be issued via the original payment method.

For valid withdrawal requests within the EU, refunds may include:

The purchase price of the product
Standard outbound delivery charges, where required by applicable consumer protection legislation

We may withhold the refund until:

The returned item has been received, or
Proof of return dispatch has been provided