Vaelis Wabi-Sabi Cylindrical Ceiling Lamp

1. Do you ship to my country?
We ship worldwide to over 180 countries. You can select your shipping destination on the cart page of our website. If you are not sure about it, do not hesitate to contact us at support@ateasehomelife.com
2. What payment methods does atEASE accept?
PayPal, Credit Card, and Klarna.
3. Can I change or cancel my order?
Of course you can! We support cancellation without reason within two days of placing an order. If you would like to change or cancel your order, please inform us by email as soon as possible.>>Please see our Return & Refund Policy for more details.

1. If I don't like the item, can I return it and get a refund?
Yes, you can apply for a return within 14 days of receiving the item, for any item that has not been used, is in its original box, and in resalable condition (excluding customized products, bulbs, three or more of the same item).
>>Please see our Return & Refund Policy for more details.
2. What if I receive a damaged item?
If you have received a damaged item, please email us at support@ateasehomelife.com within 48 hours of delivery and attach clear pictures of the damage. Broken glass, or dented shades or frames are not considered defective items and cannot be returned.
In such a case, we will provide a new replacement for glass or shades at no additional charge. If you do not accept the exchange and want to return the item, the order will be treated as a return. Please arrange the return shipment, and the shipping cost will be borne by you. Once confirmed by us, you will receive a refund (excluding express shipping charges).
3. What if I receive a wrong item?
If you have received a wrong item, please email us at support@ateasehomelife.com within 7 days of delivery and attach clear pictures of the item and its package. We will process your claim, and you will be contacted about the exchange or return as soon as possible.
4. When will I receive the refund?
 Where is the refund sent back to? After receiving your return, we will send you an email within 2 days to confirm the refund. Refunds will be returned to your original payment account. PayPal processing time is 2-3 days.

1. When will the item be shipped?
Mostly, we will arrange shipment within 14 working days after receiving your order. If there are special circumstances, we will notify you by email.
2. When will I receive the item?
We offer a wide range of shipping methods. They vary in processing and shipping times. >>Please see our Shipping Policy for more details. Please note: Due to the global COVID-19 pandemic, delivery delays may occur with some of our suppliers and carriers.
3. What shipping methods do you offer?
EMS, 4PX. We offer a wide range of shipping methods with different delivery times.
4. Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking code. Enter the tracking code at this website: https://www.17track.net. You can also contact us at support@ateasehomelife.com for the latest logistics information.